![]() And again, I can imagine that the same is true when companies receive a lengthy missive. Given that have I limited time per question, once I see that things are headed in that direction I may also need to move on. At the other end of the spectrum some people will provide their life story in a question. I can imagine that the same is true when contacting companies for support. Depending on my mood (I am human, after all) questions that come in with insufficient information like this are likely to be skipped completely. In many cases when I do take the time to probe for more information, the answer turns out to be an article already on the site that a simple search would have found. You would be amazed at the number of “it doesn’t work” questions that I get with almost no additional information. On that page you’ll note some very simple instructions: search first, give me lots of info, be complete. Many people don’t follow instructions.Remember, if you don’t enter your email address correctly the company you’re contacting can’t reply even if they try. This frustrates me no end, as I’ll take the time to compose a reply to a problem that someone presents, and then my reply bounces. ![]() People regularly type their own email address wrong in the feedback form.I’m not saying that’s always that case, but I see it often enough that, honestly, it’s the first thing that comes to mind. Let’s examine some of the reasons that might result in your receiving no response.īased entirely on my own experience running Ask Leo! for the last 11 years, there’s often a very high likelihood that it might be your fault, at least in part. (Though I did answer this one.) And, to be brutally honest, email’s not the best way to contact me with a question – the ask a question page is.īut I know it’s a common problem – you need help, want to report an issue with a site or service, you send email and … Now, to speak for myself, I can’t reply to every email, I just don’t have time. I got an email the other day from someone who was frustrated that in a couple of cases where he’d sent emails to particular sites informing them of issues he was having, he never got a response. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |